Sykes Celebrates 25th Year Anniversary

Celebration Coincides With U.S. Customer Service Week

TAMPA, Fla., Oct 7, 2002 (BUSINESS WIRE) — SYKES (Nasdaq:SYKE) kicks off its 25th year anniversary celebration today. The celebration coincides with U.S. Customer Service Week, which SYKES Employees are celebrating throughout the world.

SYKES began in 1977 as a small engineering firm with three employees in Charlotte, NC. The purchase of Jones Technologies, Inc. in Sterling, Colo. provided SYKES entrance into the customer care industry. SYKES began establishing its global footprint in 1994 with the opening of the Amsterdam support center, went public in 1996 trading on NASDAQ and by 2002 reached an employee headcount of 14,000 worldwide.

“Sykes Enterprises, Incorporated opened our doors 25 years ago with just one client and three employees,” commented John H. Sykes, Founder and CEO. “Today we have thousands of employees worldwide, our clients include some of the best and most visible clients in their industries and we look forward to another 25 years innovating customer excellence.”

SYKES is a global leader in providing customer management solutions and services to external and internal customers of companies primarily in the technology/consumer, communications and financial services markets. SYKES specializes in providing flexible, high quality customer-care outsourcing with an emphasis on technical support and customer service. These services are delivered through multiple communication channels encompassing phone, e-mail, web, and chat. SYKES complements its customer-care services with technical staffing and fulfillment services – delivering solutions that are tailored to meet each company’s unique requirements. Headquartered in Tampa, Florida, SYKES operates 43 customer support centers and four fulfillment centers with operations throughout the United States, Canada, Europe, Latin America, Asia and Africa. For additional information please visit http://www.sykes.com.

Customer Service Week is an annual U.S. event held the first week of October. Call center, customer support and help desk professionals are honored this week for their commitment to quality customer service.